Complaints Procedure

At St Brides major Primary School we aim to provide the very best education for your children. We also value our partnership with you as parents. As such, suggestions, ideas and comments are gratefully received at any time.

But if you are unhappy or concerned about

• Curriculum provision
• How your child is being dealt with
• The attitude/behaviour of our staff
• Any other school related business

Please do not hesitate to talk to your child’s class teacher in the first instance. If you are not happy with the outcome then you are welcome to make an appointment to meet the Headteacher.

Not able to discuss?

Fell that you are not taken seriously?

Still not satisfied?

You can make a formal complaint in confidence. This will not affect your relationship with the school or your child’s rapport with the teacher.

Write your comments or complaint using the page at the back of this leaflet, if you wish.

Place your complaint in an envelope and send to:

Dr J Davies, Chair of Governors

Wildflower Cottage

Kings Hill Farm

St Brides Major

If you include your name and address you will receive a response within 15 school days, telling you is to be done.

If you still feel that you have not been understood or heard then you can contact

Rev E Counsell,

Diocesan Director for Statutory Education

Diocesan Office

Heol Fair

Llandaff

Cardiff

Or

Bryan Jeffreys

Director for Learning and Development

Vale of Glamorgan Council

Civic Offices

Holton Road

Barry